| The preferred method is by
telephoning us anytime on
01322 351539 there is an
answer phone in case no one can take your call or email us at
support@castlesrus-kent.co.uk or by filling in the
booking form in the bookings page.
2. How
much notice do I need to give for a booking?
You can book anytime however bookings get very busy so please
book as early as possible to avoid disappointment. However
please contact us on the day as we may have availability.
3.
How much does it cost?
Please see the inflatable page for all prices, prices may vary
depending on location.
4.
What do the prices include?
All bouncy castle booking prices include delivery within a 5
mile radius of our postcode (please call for delivery rates
outside of this area) blower, extension cable, circuit breaker
and safety crash mat, it also includes set up, inflation and
collection.
5.
When are your bouncy castles available?
Our castles are available 7 days a week.
6.
How long do I get the equipment for?
Most parties are in the afternoon and so we will deliver and
set up your castle between 8.30 am and 12.30 pm, we will then
come and take the castle away after your party has finished
usually from 6.00 pm onwards although pick up time can be
arranged to suit it can be no later than 9.00 pm.
7.
Do you hire overnight?
Yes we do hire our castles overnight please call for charges.
8.
Do I have to pay a deposit?
No deposit is required. Cash is paid upon delivery.
9.
What if i need to cancel?
You can cancel at anytime, all we ask is that you give us as
much notice as possible. If no notice is given you may incur a
cancellation fee.
10.
What if it rains?
Unfortunately the bouncy castles cannot be operated in wet
conditions due to safety reasons.
11.
Can the bouncy castle be set up on a slope?
Unfortunately this is not possible however if it is a very
slight slope it may be possible, you will need to discuss this
prior to the booking.
12.
How long does it take to set up/inflate/deflate/pack up the
inflatable?
The bouncy castles take approx 10 minutes to set up and 20
minutes to pack up. However this is only an estimate, times
may vary depending on which castle you hire.
13.
How much space is needed?
You will need to allow a minimum of 5 feet at the front and
rear of castle and 3 feet either side this is to allow access
and the blower at rear. Please make sure all garden items such
as garden toys, swings, slides, patio furniture, rubbish etc.
are removed from the area where the castle is to be sited.
14.
When I hire the castle is there anything I need to provide?
We supply all the hardware you will need for the castle, you
will need to provide a 240 volts mains power supply.
15.
Do you supply safety instructions?
Yes we provide detailed safety instructions with every hire.
16.
Is there an age limit for children using the castle?
Yes all our castles are suitable for children up to and
including the age of 12.
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